Privacy Policy

This privacy policy sets out how Rachel Galley website uses and protects any information that you have provided to us when you use our website. The processing and protection of this personal data is governed by the General Data Protection Regulation (the "GDPR").

Rachel Galley is committed to ensure that your privacy is entirely secured and protected. If we ask you to provide certain information through which you can be identified while using any of our services, then you can rest assured that it will only be used in regualation with this privacy statement itself.

Rachel Galley may change this policy from time to time and will be updating this page. Please check this page from time to time to ensure that you are happy and updated with any changes. This policy was considered effective from November 2006 and was last updated in May 2018; this was to reflect the changes required adhering to the GDPR legislation.

 


What do we collect about you?

We collect personal details that are important to process your purchases or that provide services from our website or call centres, it's a process which forms the legal basis for using your data. Here is a list of what we collect:

  • Your name
  • Home address
  • Delivery address
  • Email address
  • Telephone number

Apart from that, should you you call one of our contact, centres we can use call recording technology and/or any notes of the discussion with the call centre agent are collected, for records to for process improvement.


Cookies and Marketing

 

If you use Rachel Galley website, we can use cookies for the processing of your website visit. This is also where you give us consent for personalisation and marketing purposes.

 

What are cookies and how do we use them?

A cookie is a small-sized file that requests permission to be placed on your computer's hard drive, when you browse our website. The file is added; the cookie helps us monitor and analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications and servers to respond to you as an individual. The web application can alter its operations to your behaviour, needs, likes or dislikes by collecting and remembering information about your preferences, to improve your experience.

To find out more about what cookies we use and your consent to using cookies visit our cookies policy page.


International transfers

In order to deliver products and services to you, it can be sometimes required for Rachel Galley to share your data outside of the European Economic Area. This will occur when service providers are located outside the EEA, including our Parent Company VGL Group (https://www.vglgroup.com), or in case you are based outside the EEA. These transfers are subject to special rules dictated under the data protection laws.

In such event, we are bound to ensure that the transfer be compliant with data protection law; and all your personal data will be kept secure. Our standard practice is to use ‘standard data protection clauses’ that have been approved by the European Commission for like transfers. You can access these clauses at https://ec.europa.eu/info/law/law-topic/data-protection_en.

 

Security

We are committed to ensure that all information provided to us is secure. To prevent unauthorised access or disclosure, we have added suitable and reliable physical, electronic as well as managerial procedures to guard and secure the information we have collected online.

 

Links to other websites

Rachel Galley website may contain links to other websites of interest. That said, once you have clicked on these links to leave our site, please note that we have no control over the practices of any other website. We cannot be held responsible for the protection and privacy of any information that you may have provided whilst visiting other such websites. Please exercise caution and read the privacy statement closely applicable to the website in question to learn more.


Marketing

Rachel Galley would like to send information regarding the services we provide that might be of your interest; please allow us to share the same. By agreeing to our terms and conditions, you provide us agreement; you can drop out at any later date should you require to. If you wish to not be contacted for any marketing activities and promotional details, please reach out to our customer care centre to change your preferences

 

Access to your information and correction

You maintain the right to request a copy of all the information that we hold about you. Should you wish to see the personal information that we hold about you, please visit our website (privacy policy) to download a Subject Access Request Form and send it to:

RachelGalley.com

Customer Care (Subject Access Request)

PO BOX 443

Feltham

 

In case you are not able to downdload the form, please contact our customer care centre; and we will post a copy to you. We wish to make sure that all your information is updated and accurate. You may also ask us to remove any information that you consider inaccurate

Klarna
 
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
 
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.