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100 Day Returns

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Placing an Order

How do I place an online order?

To make a purchase on Rachel Galley website, you must register yourself. All you need to do is provide us your email address and some basic details. We will send you’re a PIN to login. Creating an account on Rachel Galley is free of cost.

Will I get an order number, if I place an online order?

Yes, upon placing an online order, we will send an automated email that will comprise of all your order details. Each order has separate details that you can use for tracking your purchase.


How should I pay for my order?

Rachel Galley accepts all major credit and debit cards for the purchase of your order. When you’re placing your order, we will require Credit/Debit Card Number, Expiry Date, Start Date, Card Type, Card Holders Name and Security Code.

When will I be charged for my order?

We place the charge within 24 hours of you placing your order on the website.

How to use a promotional/discount code?

To use any discount code, continue to the payment page in the checkout process. You will find a form at checkout page to enter your code. Add the code and click on Apply.


How much will it cost to get my order delivered?

UK Standard Delivery
Free Delivery

Deliveries take 3 to 6 working days and are delivered
Monday to Saturday generally 7am - 6pm, excluding public holidays.

Next Day Delivery

Order Monday to Thursday before 5pm to receive your order the next day.
Postcode restrictions apply (see below).
EU Standard Delivery

How is my order delivered?

We will ship your order by services of Royal Mail.

Should you order more than one product(s), we can ship them separately. However, we will NOT charge any additional shipping fee for it.

You can be requested to sign to receive the package by Royal Mail services.

We can also deliver your package to an alternate address, in the case of your unavailability. For such circumstances, please contact our customer care team and provide them the said address.

How long will my order take?

Our standard delivery option may take anywhere between 2-5 days to deliver your order.

Our fast-shipped orders can be received the next day of placing the order.

For more details, visit our Delivery and Returns page

What if I order an item that’s out of stock?

Rachel Galley website only shows you to the products that are in stock.


Can I return my order?

Yes, you may return your order back to us in case of dissatisfaction and/or quality issues.

How long do I have if I want to return my order?

We offer you a period of 60 days to place a return request.

What are the conditions to return my order?

Please make sure that the jewellery is not resized by any vendor. The jewellery should not have been worn. You are required to keep the tags intact and the receipt as well.

What is the return address?

Please send your order back to

Rachel Galley
Customer Care Team
PO BOX 443,
TW13 9DU

How do I make a return?

Please fill out our Returns Form (it comes attached with your receipt). Please also provide the original receipt of purchase. In case of certain promotional activities, you may have received a gift with your order. You are also required to send back the free gift with your returned order.

Faulty Items

We at Rachel Galley provide you nothing less than excellent quality. However, in the unfortunate event of anything less, we make sure that returns and repair process is swift and completely painless for you.

If the fault in the items take place withing 60 days of your purchase, we will take it back. However, do not cover any faults that may have been incurred due to neglect, daily wear and tear, or accident.

Do I have to pay to return my order?

Yes, you will have to pay for the Royal Mail pick up fee. You can also choose any other courier service, please provide us proof of postage. We will initiate the refund once we receive the order. Please note that we will be unable to issue a refund in case the order is lost in transit while returning.

How long do returns take to process?

If the product is returned back to us within 30 days of placing the order and is intact, we will make the refund on original form of purchase within the next 30 days.

Can I get a full refund on my order?

Here are some of the things you need to keep in mind, if you’re seeking a full refund:

  • The identification tag must not have been removed from the item.
  • The item must be returned in a clean, unused and unaltered condition and in its original packaging and with the authenticity card if supplied.
  • The only exceptions on refunding items are those that have been personalised to your specification, such as resized rings (done through us or another jeweller.
  • Earrings cannot be refunded for hygiene reasons. Items returned without the hygiene strip in place will also not be refunded.
  • Refunds made under this returns policy will not include either the original postage and packing charge or any return costs.
  • Refunds will be made within 30 days from receipt at our return address.
  • Refunds will be made to the original means of payment.
  • This policy does not affect your statutory rights.
  • Ensure that the outer packaging for your return item is suitable to protect it while in transit to our return address.
  • If you return an item for refund that was part of a promotional offer, kindly return any free gift that was supplied as part of that promotion.

FAQs about Material Used

Sterling Silver

1. What is Sterling Silver?

Here’s to answering sterling silver meaning. Sterling silver is a popular pick for fine jewellery designs. It is a combination of 92.5% pure fine silver blended with 7.5% of alloy (usually copper or zinc.) The reason for this alloy blend is because pure fine silver is a relatively softer metal, which means it’s more prone to bends and damages on impact. Adding copper or zinc increases its strength, making your jewellery last much longer.

2. What is the different between sterling silver and fine silver?

Fine silver is 99% pure silver and sterling silver is 92.5% pure silver. However, on appearance of both together, there’s hardly any difference.

3. Which is better sterling silver or silver?

There are many reasons to believe that sterling silver is obviously a better choice among the two.

The biggest reason is cost. While there’s hardly any difference in appearance, the composition of sterling silver dramatically reduces the cost of jewellery.

Another big factor is durability. Fine 99% silver isn’t just as long-lasting as sterling silver. Alloys are added to silver in order to make it stronger.

4. Can sterling silver be worn every day?

Yes! Sterling silver jewellery is made to be worn every day. Sterling silver maintains its shine forever, so it will stay its shining self today, tomorrow, and even 10 years from today!

5. Is sterling silver good quality?

Yes, sterling silver is a stronger material than gold! Its alloy makes sure that it doesn’t bend or dent easily and can be worn safely and every day without the fear of damage.

6. Can I shower with sterling silver?

While wearing sterling silver jewellery while taking a shower will not harm or damage the jewellery, it might cause quicker tarnishing. Water has chemicals such as chlorine that might affect the appearance of this metal alloy. We suggest removing jewellery before getting into shower.

9K Gold

1. What is 9 karat gold?

If you are a fan of shining gold jewellery, then you’re familiar with the term karat. But do you understand karat of gold? Here we’re explaining what it means to own a 375 gold or 9 karat gold jewellery piece from Rachel Galley.

2. What is a karat?

A measurement of gold with the ratio of other metals. 24 karat is the purest form of gold you can buy, other measurements of gold purity are 9 karat, 14 karat, 18 karat, and 22 karat. More karat means more gold.

3. Why are other metals added to 9ct gold?

In its pure state gold jewellery is incredibly malleable, which means it’s soft and easier to break, bend, and dent. Other strong metals like copper, nickel, silver, or palladium are added to gold to make it stronger.

4. What is 375 gold stamp?

375 gold stamp is another term for 9K gold.

2. Can you wear 9ct gold every day?

Yes! 9k gold jewellery is made to be worn every day. It’s a strong metal choice and does not lose it shine or shape.

3. Does 9K Gold last?

Because of higher alloy mixture, this is a metal that’s made to last forever. The alloy is designed in a way to make it much stronger and durable.

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