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Commission a piece of jewellery

If you have a particular piece of jewellery in mind - whether it is for yourself or for a special gift - we will be happy to help you achieve your dream design!

Things to think about:

Who is it for, what do they like, wear and do?
Colours
Metals
Ring sizes, and any other sizes that are specific.
A completion deadline.
An idea of budget

How to get it started:

You can email us at info@rachelgalley.com or arrange a phone call to discuss the possibilities with us.

You can send some information by email to info@rachelgalley.com. If you have an image or a sketch that you have done (and they do not have to be great quality!) but it gives us a good idea of what it is you would like.

Once we have received your information we will be able to advise some options, it is always best to have a meeting to discuss whether or not the project is achievable within your deadline/budget.

The initial consultation will be free of charge and should last a maximum of one hour. Any necessary further meetings or correspondence will be included within the final price of your item.

The Design & Quote:

You will receive by email or post a design, which will allow you to see our ideas for your project. Please take time to review these carefully and get back to us as soon as possible with any changes or comments. An idea of pricing will be given to you at this time, but prices may only be approximate.

When the final design is signed off we will then create a quote for you. It may take up to 2 weeks to be able to complete an initial quote depending on the complexity of your design; we will endeavour to do this as soon as we can.

On approval of the quote we require a non-refundable 50% deposit in order to start the project.

Once the piece is ready the remaining balance will be due for payment and clear through the account before the piece will be dispatched or made available for collection.

Payments can be made using all major debit/credit cards (excluding American Express), Cheque and Cash. But please do not send cash through the post. Cheques can be sent to:

Rachel Galley Jewellery Design LTD
Studio E15, Cockpit Arts
Cockpit Yard
Northington Street
London
WC1N 2NP

Cancellations:

If you change your mind about the commission before the deposit has been paid then there is no fee payable. If you decide that after the deposit has been paid you no longer desire the piece we will be unable to refund the deposit to you, as work on the piece will have been started, however it may be possible to alter the design in this instance.

Returns & Refunds:

Commissioned items are non-refundable. If there is a clear manufacturing fault then we will of course do our best to repair this free of charge.